FAQ

We aim to support stablecoins and many cryptocurrencies that partner with us. We're always in talks with blockchain players to include their cryptos on our credit card platform.

At the moment, one crypto credit card only supports one cryptocurrency. If you wish to use multiple cryptos, you can apply for different cards where each support a different cryptocurrency. Each card will use a different wallet address. In the near future, we aim to allow multiple cards (many currencies) under one card (wallet).

You can use crypto credit card issued by us at our online and offline merchants that support our cards with specific cryptocurrencies. For example, you may use your Ethereum credit card at an NFT marketplace that supports ETH currency and our Ethereum cards.

Most other cryptocurrency lending platforms require collateral from you and most times the collateral value must exceed the amount you are borrowing. This is dubbed overcollaterization. We, however, offer credit lines to you without any collateral so that you can conveniently pay with cryptos at websites such crypto exchanges, NFT marketplaces, blockchain games and any other online or offline merchants that support our credit cards.

Crypto.com Visa card is a prepaid card meaning you need to top-up (or recharge) your card with cryptos or fiat currencies in order to use them. It's also not a debit card because a debit card does not need to top-up. Our convenient crypto credit card does not need any top-ups. You can use our credit card immediately to spend as long as you have not exceeded your credit limit (measured in crypto).

Credit cards offered by banks are not actual crypto cards because they don't allow you to transact in cryptos. They only offer you rewards in the form of cryptocurrencies. Our credit cards allow you to spend in cryptos. But you don't have to pay for gas each time you transact. We only record your transaction via your wallet signature.

Sorry, you're supposed to use your existing wallet as your crypto card. We do not issue any physical card at this moment.

Our crypto credit cards have interest rates ranging from 10% to 25% APR. The better your credit rating is, the lower is your interest rate. We strive to always offer rates that are below those offered by your traditional credit card providers.

The credit line offered depends on the credit score of an individual. Although the credit limit is measured in the specific cryptocurrency, its value is calculated in USD. For example, you may have a credit limit of 0.13 BTC which is equivalent to USD5,000. We strive to offer the typical credit limits offered by traditional credit cards or better.

No, there's no gas fee each time you transact. Because each transaction only requires you to sign a message using your crypto wallet (such as MetaMask).

No, we do not charge annual fees for all our crypto cards.

There's a late payment fee if you're late in paying your balance. It is a flat fee and calculated in cryptos.

Absolutely. If you don't have a credit score, we may need more information from you but we do not like to reject people. If there's a will, there's a way.

No. Your credit rating will not be affected whatsoever, even if you get rejected.

No, we do not need any collateral from you when we issue crypto credit cards to you.

Yes, certainly. We do not restrict those who already owned traditional credit cards.

You only need to sign-up on our website for free and submit your card application online form. Once submitted, we shall perform a credit check on behalf of you. If satisfactory, we shall send you a notification via email to offer you a card with the credit line and interest rate stipulated. You may then accept or reject our card offer. It's that simple!

Usually, you only need to provide us with your basic information - contact, address, annual income, etc. But we also require your ID number such as your social security number or national ID. But in some countries, we need other documents such as bank statement, tax document, etc.

Just like traditional credit cards, we shall send you an email notifying you about your monthly credit card statement. You may view the statement from our website. From the document, you'll know your transaction, balance, minimum payment amount, payment due date and more.

You pay your cryptocurrency credit card bill like how you pay your standard card bill, except that you pay in the cryptocurency that you spent on. For example, if you own a Bitcoin crypto card, you should pay using BTC on our website. You shall be given a crypto wallet to send the payment to.

You should pay your minimum balance or outstanding balance in the cryptocurrency that your credit card transacts in. For example, if you have a Bitcoin crypto credit card from us, you should pay your bills with BTC.

You will receive your credit card bills on a monthly basis near the end of each month. We will notify you via email when your bill is ready and you may log in to your account on our site to view your statement.

If you failed to pay the minimum amount of your outstanding balance after getting a few reminders from us, we will have no option but to stop the usage of your crypto credit card. However, it is still your legal responsibility to pay your minimum amount and outstanding balance. If you have any concerns regarding paying your bills, please contact us.

We only charge 1% from each amount transacted as processing fee. There's no additional fee on top of this. For each payout, there's a USD39 fee (calculated in the cryptocurrency that you are withdrawing) to cover administration cost and gas fee.

You can request a payout as often as you wish but each comes with fees to cover our administration cost and gas fee.

It takes less than 3 working days for us to process each payout request.

No, no one has to pay for gas fee in each transaction because your customers only need to sign using their wallets. However, your customers have to pay for a one-time gas fee when they are settling their credit card bills at the end of each month.

Each transaction is instant because there's no actual transaction happening on the blockchain. Each transaction is recorded with your customer's wallet signature.

We aim to support stablecoins and many cryptocurrencies that partner with us. We're always in talks with blockchain players to include their cryptos on our credit card platform.

At the moment, you can only support one crypto for payments at once. We aim to allow multiple cryptos in the future.

We accept all kinds of legitimate businesses across the world. This includes non-blockchain related businesses like online shopping, online services, online games but also crypto exchanges, NFT marketplace, blockchain games and more.

We shall undertake a few measures. Firstly, we shall use our insurance fund that is equivalent to SAFU (Secure Asset Fund for Users) to compensate our lenders for the loss. Second, the cardholder shall be blacklisted from our database. And lastly, we shall begin legal proceeding and/or engage debt collection service to recover the lost funds.

The interest rate depends on the cardholder's credit score. The lesser the score, the higher is the interest rate. Our crypto credit cards have interest rates ranging from 10% to 25% APR.

Interest payment is done at the end of each month. You need to enter your payout wallet address on our site for us to transfer your earnings to you.

The minimum amount is negotiable because this amount is equivalent to the revolving credit lines that the lender is willing to offer. Each cardholder is given a credit limit to spend, thus this determines the amount of investment. Nonetheless, we're looking at a minimum credit line of $1,000 per cardholder.

Other lending platforms usually provide overcollaterized loans. Although they are safer, but their yield is lower than ours. We are confident that uncollaterized lending market for cryptos will be larger than overcollaterized market because overcollaterization defeats the purpose of lending, especially when borrowers have insufficient liquid funds to provide as collateral.

No, none of your funds will be locked in any smart contract.

You only transfer your funds over to our payment wallet at the end of each month. The amount is the sum of all expenses transacted by your cardholders owed to the merchants. For example, if you have 100 cardholders who spent a total of $10,000 for the current billing month, you need to transfer only $10,000. These funds will be payout to the merchants.

We will provide you a wallet to transfer your funds to. This wallet address is available when it's time to make a payment.

We utilize a few methods - local credit scoring system or our own credit rating system. or both. This means we use the same system used by local banks in the applicant's country while our credit analysts conduct our own credit analysis based on information provided by applicant.

We can support any cryptocurrency or blockchain as long that you have a wallet that allows signing. Your blockchain doesn't necessary need smart contract capability too.